Privacy policy
Last updated 12 November 2026
This policy explains what personal information Rokdot collects across rokdot.com and our products, why we collect it and the choices you have.
1. Who we are
Rokdot provides software products including Rokdot Desk, Rokdot Sphere, Rokdot Local and Rokdot Statusbook. For content you put into our products, your organisation is the controller and Rokdot acts as its processor.
2. What we collect
Account details such as your name, email address and password (stored hashed). Content you create or receive in our products, such as emails, pages, reviews and incident updates. Basic technical data such as IP address, browser type and logs needed to run and secure the service. Information you send us, for example through the contact sales form.
3. How we use it
To provide, maintain and secure our products; to communicate with you about your account and support; to respond to sales enquiries; and to meet legal obligations. We do not sell personal information and we do not use your content for advertising.
4. AI features
When you use an AI feature, the content needed for that task is sent to an AI provider that processes it on our behalf. AI features only run when they are used.
5. Sharing
We share data only with service providers that help us run Rokdot (listed in our Trust center), when required by law, or as part of a business transfer with the same protections.
6. Retention
We keep personal information for as long as your account is active and as needed to provide the service. When you delete content or close an account, we delete or anonymise it within a reasonable period, except where we must keep it by law.
7. Your rights
Depending on where you live, you may have rights to access, correct, export or delete your personal information, and to object to some processing. Contact us through the contact form to make a request.
8. International transfers
Our providers may process data outside your country. Where required, we rely on appropriate safeguards for these transfers.
9. Changes
We will update this page when our practices change and note the date at the top.
Questions about this document? Contact us.