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Rokdot
Rokdot Desk

Customer service

Deliver fast, friendly support with AI

Rokdot Desk brings every customer email into one shared inbox. Copilot summarises each conversation and drafts the reply, so your team spends less time typing and more time helping.

Try Desk freeTalk to sales
  • One shared inbox
  • AI Copilot
  • Your own address, no DNS
desk.rokdot.com

Riya Sharma

#1042 · Order not delivered

Close
RS

Hi team, my order #5521 has not arrived. It was due on Monday.

AG

So sorry Riya. The courier confirms delivery tomorrow before noon.

Write a reply...

Draft with AI Send

Features

What you can do with Rokdot Desk

Bring every customer email into one shared inbox, and let AI summarise, prioritise and draft replies so your team resolves more, faster.

Shared Inbox

Every customer email becomes a conversation your whole team can see, assign and resolve.

Explore shared inbox AI

AI Copilot

AI that summarises every conversation, reads the customer's mood and drafts the reply.

Explore AI Copilot

Email Channel

Reply from support@yourcompany.com with perfect threading and no DNS changes.

Explore email channel

Automations and Canned Replies

Instant acknowledgements and saved replies with the customer's name filled in.

Explore automations and canned replies

Team Collaboration

Internal notes, assignments and a full customer history for the whole team.

Explore team collaboration

Reports

First reply time, resolution time, daily volume and how every teammate is doing.

Explore reports
See all 8 features

How it works

Up and running in three steps

  1. Step 1

    Create your workspace

    Get your own address like acme@desk.rokdot.com instantly.

  2. Step 2

    Forward your support email

    Point support@yourcompany.com to Desk. We confirm it works.

  3. Step 3

    Reply as a team

    Assign, draft with AI, reply and close, all from one inbox.

Use cases

Trusted by teams of every kind

Ecommerce

Order, delivery and refund questions handled in one shared queue.

SaaS

Bugs and account help, with internal notes for engineering on every ticket.

Agencies

A workspace per client, each with its own support address.

Small teams

Founders and first hires sharing support without stepping on toes.

Pricing

Plans for every stage

Paid plans arrive after early access. Teams that join now keep a lasting discount.

Compare all plans

Early access

Most popular

Every feature while Desk is in early access.

$0per seat / month

Start free
  • Shared inbox and ticketing
  • AI Copilot
  • Your own support address
  • Automations and snooze
  • Canned responses and reports
  • Unlimited teammates

Enterprise

For larger teams that need onboarding help and custom terms.

Custom

Talk to sales
  • Everything in Early access
  • Guided onboarding and migration
  • Custom contract and invoicing
  • Priority support

Enterprise

Rokdot Desk at enterprise scale

The controls, visibility and support your organisation needs to roll out with confidence.

Contact salesLearn more

Roles and access

Admin and agent roles, email invites and one click removal of teammates.

Every action attributed

Each reply and internal note records who sent it and when.

Safe by default

Bounces and auto replies never become tickets, and incoming HTML is sandboxed.

AI only on request

Copilot reads a conversation only when someone on your team asks it to.

Frequently asked questions

Do I need to change DNS?

No. Forward your support address to Desk and replies go out on your behalf. Sending from your own domain is an optional extra.

Which email providers work?

Google Workspace, Gmail, Microsoft 365, Zoho and any mailbox that can forward email.

Is Copilot an extra cost?

Copilot is included for every workspace during early access.

Get started with Rokdot Desk

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