Incidents and Updates
Communicate clearly through every incident
Post an incident in seconds and keep customers updated as you investigate, fix and monitor. Proactive updates cut repeat questions and show customers you are on it.
Incidents and Updates
Post updates in seconds.
- Incident timelineInvestigating, identified, monitoring and resolved, each update in order.
- Impact levelsMark incidents as minor, major or critical so customers know how serious it is.
- Linked componentsTie incidents to the components they affect.
- Public historyPast incidents stay on your page, a record of how you handle problems.
Incidents and Updates
What you get with incidents and updates
Incident timeline
Investigating, identified, monitoring and resolved, each update in order.
Impact levels
Mark incidents as minor, major or critical so customers know how serious it is.
Linked components
Tie incidents to the components they affect.
Public history
Past incidents stay on your page, a record of how you handle problems.
How it works
Get started in three steps
- Step 1
Open an incident
- Step 2
Post updates as you work
- Step 3
Resolve and keep the record
More features
Explore more of Rokdot Statusbook
Public Status Pages
A fast, clean page that shows customers how every part of your service is doing.
Explore public status pagesComponents
Show the health of each part of your service, like API, website and payments.
Explore componentsSubscriber Notifications
Customers subscribe once and get every incident update by email.
Explore subscriber notifications