AI Copilot AI
Resolve more conversations with an AI Copilot
Copilot sits beside every conversation. It tells you what happened, how the customer feels and what to do next, then drafts a reply in your team's tone that you can send, edit or ignore.
AI Copilot
Summaries, sentiment and draft replies.
- Instant summariesLong threads become three clear lines, so anyone can pick up a conversation in seconds.
- Customer sentimentSee at a glance whether a customer is happy, confused or frustrated before you reply.
- Draft repliesA ready to send reply based on the whole conversation. Edit it, or use it as it is.
- Ask Copilot anythingAsk a question about the conversation and get an answer without reading the whole thread.
AI Copilot
What you get with AI Copilot
Instant summaries
Long threads become three clear lines, so anyone can pick up a conversation in seconds.
Customer sentiment
See at a glance whether a customer is happy, confused or frustrated before you reply.
Draft replies
A ready to send reply based on the whole conversation. Edit it, or use it as it is.
Ask Copilot anything
Ask a question about the conversation and get an answer without reading the whole thread.
How it works
Get started in three steps
- Step 1
Open a conversation
- Step 2
Read the summary and mood
- Step 3
Use the draft or ask a follow up
More features
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Shared Inbox
Every customer email becomes a conversation your whole team can see, assign and resolve.
Explore shared inboxEmail Channel
Reply from support@yourcompany.com with perfect threading and no DNS changes.
Explore email channelAutomations and Canned Replies
Instant acknowledgements and saved replies with the customer's name filled in.
Explore automations and canned replies