Email Channel
Your own support address, live in minutes
Every workspace gets its own address instantly. Forward your existing support email to it and customers keep writing to the address they know, while replies land neatly in their own email thread.
Email Channel
Your support address, no DNS needed.
- No DNS changesSet up a simple forward from your email provider and you are live. No records to add.
- Perfect threadingReplies arrive in the customer's original thread, and their answers come back to the same conversation.
- Clean, safe intakeBounces and auto replies never become tickets, and incoming HTML is shown safely in a sandbox.
- SignaturesAdd a team signature so every reply looks consistent and professional.
Email Channel
What you get with email channel
No DNS changes
Set up a simple forward from your email provider and you are live. No records to add.
Perfect threading
Replies arrive in the customer's original thread, and their answers come back to the same conversation.
Clean, safe intake
Bounces and auto replies never become tickets, and incoming HTML is shown safely in a sandbox.
Signatures
Add a team signature so every reply looks consistent and professional.
How it works
Get started in three steps
- Step 1
Copy your Rokdot address
- Step 2
Forward your support email to it
- Step 3
Send a test and you are live
More features
Explore more of Rokdot Desk
Shared Inbox
Every customer email becomes a conversation your whole team can see, assign and resolve.
Explore shared inbox AIAI Copilot
AI that summarises every conversation, reads the customer's mood and drafts the reply.
Explore AI CopilotAutomations and Canned Replies
Instant acknowledgements and saved replies with the customer's name filled in.
Explore automations and canned replies