Team Collaboration
Work every conversation together
Support is a team sport. Leave internal notes the customer never sees, hand conversations to the right person and see every past conversation with a customer before you reply.
Team Collaboration
Notes, assignments and customer history.
- Internal notesDiscuss a conversation privately with teammates, right next to the customer's messages.
- Customer profilesEvery customer's past conversations in one place, so nobody asks the same question twice.
- Every action attributedEach reply and note shows who sent it and when.
- Invite in secondsAdd teammates by email, choose admin or agent and remove access in one click.
Team Collaboration
What you get with team collaboration
Internal notes
Discuss a conversation privately with teammates, right next to the customer's messages.
Customer profiles
Every customer's past conversations in one place, so nobody asks the same question twice.
Every action attributed
Each reply and note shows who sent it and when.
Invite in seconds
Add teammates by email, choose admin or agent and remove access in one click.
How it works
Get started in three steps
- Step 1
Invite your team
- Step 2
Assign and add notes
- Step 3
Resolve together
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