Security and Roles
Support you can trust with customer data
Customer conversations are sensitive. Rokdot Desk keeps access tight with roles, shows incoming email safely and only sends a conversation to AI when someone on your team asks.
Security and Roles
Roles, safe intake and AI on request.
- Admin and agent rolesDecide who manages settings and who works the inbox.
- Sandboxed emailIncoming HTML is displayed in a sandbox, so nothing in an email can run in your browser.
- AI only on requestCopilot reads a conversation only when a teammate asks it to.
- Encrypted everywhereHTTPS for every request and encryption at rest for your data.
Security and Roles
What you get with security and roles
Admin and agent roles
Decide who manages settings and who works the inbox.
Sandboxed email
Incoming HTML is displayed in a sandbox, so nothing in an email can run in your browser.
AI only on request
Copilot reads a conversation only when a teammate asks it to.
Encrypted everywhere
HTTPS for every request and encryption at rest for your data.
How it works
Get started in three steps
- Step 1
Invite with the right role
- Step 2
Work securely
- Step 3
Review access any time
More features
Explore more of Rokdot Desk
Shared Inbox
Every customer email becomes a conversation your whole team can see, assign and resolve.
Explore shared inbox AIAI Copilot
AI that summarises every conversation, reads the customer's mood and drafts the reply.
Explore AI CopilotEmail Channel
Reply from support@yourcompany.com with perfect threading and no DNS changes.
Explore email channel